Community and Support
What to include in a support ticket
Send the details support needs to review your issue faster.
Updated Jul 17, 2026 |
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A clear support ticket helps admins understand the issue quickly.
- Include order numbers, payout numbers, deposit numbers, or transaction IDs.
- List usernames involved.
- Attach screenshots or files when useful.
- Explain what happened, what you expected, and what you need help with.
- Keep the message factual and organized.
Missing details can slow down support review.
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