Account and Safety
How to keep order communication clear
Best practices for buyer and seller communication during an order.
Updated Jul 22, 2026 |
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Clear communication helps prevent delays, revisions, and disputes.
- Keep messages professional.
- Use the order page for order-related communication.
- Confirm unclear details before work begins.
- Attach files when needed.
- Respond as soon as possible when the other party asks a question.
Order messages and timelines help document what happened if support needs to review an issue.
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